What features does VoIP Enrich
Voice Over IP Network include?

The VoIP Enrich voice over IP network provides all the essential call features listed below:

Auto Attendant - This is an automated answering system for your company phone. VoIP routes calls to the appropriate extension or group based on caller responses to the voice prompts defined by you. Auto Attendant replaces the human operator and therefore is considered to be a key telephone system feature that helps businesses to reduce costs and increase efficiency.

Hunt Group - You can pre-define a group of users/extensions and enable incoming calls to be routed within this group until they are answered. This is a very simple way of ensuring that the incoming call is retained on the company phone. VoIP has two routing strategies that you can select. These are: 'Ring All' (to ring all users in the group at the same time) or 'Round Robin' (to ring users consecutively). Callers hear a ringing tone when the call is being routed to the hunt group.

Call Queue - Call Queue serves the same functionality as a Hunt Group but boasts more advanced features. Firstly, it has more routing strategy options. In addition to Ring All and Round Robin, your customers can choose 'Least Recent' (to always ring the user who received an incoming call least recently), 'Fewest Call' (to always ring the user who receives the fewest incoming calls) and 'Random' (to ring randomly between users). Secondly, the Call Queue also offers a 'Music on Hold' option in addition to the traditional ringing tone to present a more professional image to callers.

The voice over IP network service VoIP Enrich includes one of each of the above features as standard. You can have additional Hunt Groups and Call Queues for an additional monthly charge.

Web-based VoIP Enrich User Portal - This is an online portal where you can manage your VoIP Enrich account. Because the User Portal is online, it is a very easy way to manage a VIP account from wherever you are. All the call features can be edited on the User Portal and any changes made on the portal are updated immediately.

UK geographical Number (01/02 number) - Each VoIP Enrich Account includes one UK geographical number and you can upgrade the account by adding additional DDI numbers to accommodate more users.

Extension number - Each DDI number is allocated with an internal extension number. This allows you to make internal calls by just dialling the extension number.

Voicemail - One voicemail per DDI/extension number is available, meaning you can retrieve voicemail from your phone and by email (voicemail will be delivered to a designated email address as a WAV file).

Follow Me - Extension users can forward incoming calls to up to 5 different telephone numbers (which can be either internal or external numbers) via the User Portal. Follow Me numbers can be setup to ring consecutively, or to ring all 5 numbers at the same time.

Extension-level outgoing call permission - The Administrator can setup outgoing call permissions at extension level. The Administrator can bar all outgoing calls from an extension user, or bar certain types of outgoing calls (such as premium rate calls or mobile calls) only.

Real-time call data - All call information is available on the User Portal in real-time for information and monitoring purposes.

How many simultaneous calls can be made on a single VoIP Enrich account? - The VoIP Enrich service allows multiple simultaneous calls. CCS Leeds allocates two simultaneous calls per DDI/user/extension in the account. For example, the standard VoIP Enrich account which includes one DDI/user/extension allows two simultaneous call capacity. If a customer upgrades the system to accommodate 4 additional users (a total of 5 users), the system is able to handle 10 simultaneous calls. The simultaneous calls can be used in any incoming or outgoing combination. For example a customer can have 5 simultaneous incoming calls and 5 outgoing calls, or have 10 outgoing calls at one time. If an incoming call occurs when the system reaches its maximum simultaneous call capacity, the system will return with an engaged tone. Please note the extension level dialling does not take up the simultaneous call capacity.