VoIP Billing: VoIP Service Prices and Voice Over IP Billing

How does the Billing work for VoIP Express?

VoIP Express is a pre-pay only service, so you must setup a recurring credit/debit card payment to make payments. Your VoIP billing information and statements are available in the User Portal and the monthly rental fee is charged in advance on a monthly basis to your payment credit/debit card.

VoIP billing on calls is pre-paid with call credit. Simply top up your VoIP Express account with a credit/debit card and our Voice Over IP Billing Department will deduct your call charges from your account each month. Find out the latest VoIP service prices for calls on our Tariffs page. Your account can be topped-up in two ways:

1. Ad-hoc top-up: A customer can top-up their account anytime they wish via the User Portal. Once they complete the payment online, the call credit is added to the VoIP Express account immediately.

2. Automatic regular top-up: A customer can setup an automatic regular top-up for their VoIP Express account. They can define a certain amount (e.g. £20) to be topped up to the account when the account credit level falls below certain amount (e.g. £5). In this example, every time when the account call credit falls below £5, the system will automatically charge £20 call credit from the customer's payment credit/debit card and top-up credit to the account immediately.

Call credit on VoIP Express accounts is valid for 90 days only, from the date it is added to the account. Any unused call credit after 90 days will expire and is not refundable.

What is an "on-net" call?

Calls from a VoIP Express account to any other VoIP users on CCS Leeds VoIP network are classified as 'on-net' calls. All on-net calls are free of charge and CCS Leeds does not limit the number of on-net calls that customers can make per account.

What is an "off-net" call?

Calls to any numbers outside CCS Leeds VoIP network are classified as 'off-net' calls. For example, calls to PSTN numbers, calls to mobile numbers or calls to any other non CCS Leeds VoIP numbers.

Off-net calls are chargeable. The charge to each different destination can be found on the Tariff page. Off-net calls are charged on a per second basis and are rounded up to the nearest penny.