Residential VoIP Express

VoIP Express is a hosted Voice over IP service designed to provide cheap VoIP calls for single user environments. Each VoIP Express account includes one UK geographical number. You can select your preferred area code and telephone number at the point of signing up to the service.

What does it include?

How does the Billing work for VoIP Express?

Which CPE (Customer Premises Equipment) should be used?

999 Emergency Service

Tariff Checker

Voice Over IP Service and Support

All residential VoIP Express customers have access to a 24/7 UK-based technical support team. Calls to the support team from a VoIP Express account are completely free of charge.

Is there any minimum contract for VoIP Express?

There are no minimum contract terms on the VoIP Express service. However, a 30 day cancellation notice applies. All unused call credit in the account is NOT refundable.

What is the size of each call?

VoIP calls takes up around 40k - 60k bandwidth each way. We therefore recommend having no more than 5 VoIP users on a single broadband connection. Ideally having a dedicated broadband connection (or above) for VoIP only that is not shared for data usage.

BT Number Porting

If you have a BT telephone number that you wish to retain, CCS Leeds voice over IP service can support the number porting from BT to the residential VoIP service. This process may take around 3 weeks and there is no guaranteed lead-time. If you wish to port a BT number over to VoIP, please discuss this with your CCS Leeds account manager.

Help contact details

For all enquiries, please call CCS Leeds Sales on 0113 294 66 99.